·          Flexible, adaptable and ability to manage multiple projects.

·          High attention to detail and quality.

·          Manager and Motivator.

·          Computer and technical literacy.

 

·          Communication skills: listening, written and verbal.

·          Analytical skills and thinks outside the box.

·          Extremely personable, ability to build and maintain relationships or trust and mutual respect.

 

Career Summary

 

      Grubhub Seamless 801-307-3885

                                                        August 2010-Present

Data & Site Content Operations Supervisor               March 2013-Present

·          Team management, performance review, monitoring and coaching.

·          Recently completed management training class as well as a five week course of professional improvement webinars.

·          Built out a pilot Wiki page for our department which has been used for training and as a template for other departments throughout the whole organization.

·          Performance Management for team members needing additional coaching and development.

·          Interview potential team members.

·          Annual reviews

 

Data & Site Content Quality Assurance & Post Sales Team Lead November 2012-March 2013             

·          Monitor and delegate day to day workloads.

·          Built and ran reports in Salesforce.com to monitor and analyze team productivity.

·          Developed First In/First Out queue system to increase weekly menu entry efficiencies.

·          Build and maintain a relationship of trust with all team members, but especially with those that were direct reports.

 

Data & Site Content Quality Assurance Associate August 2011-November 2011

·          Reviewing new hire and tenured employee menus to ensure they were entered correctly and to teach the entire team about the proper processes and procedures for menu entry and updates.

·          Established credibility as a subject matter expert and relationships of trust with team members in order for the coaching and training to be most effective.

 

Data & Site Content Entry Associate August 2010- August 2011                                                                     

·          Entering & updating detailed restaurant menus on the Seamless website.

·          Building & maintaining relationships with co-workers and restaurant partners as well as learning about the different functions of each department’s role and how I could help myself and my team become more effective.

 

 

Summary of Qualifications

·          Played a major role in the growth and changes associated with a startup including, increasing turnaround times from 21 days to 48 hours.

·          Re-wrote, tested and implemented QA rubric used for increasing overall quality.

·          Analytical and detail oriented, able to identify and implement process improvements that increase accuracy, consistency and efficiency.

·          Ability to influence a team of people to run at maximum potential

United States Post Office Remote Encoding Center 801-973-5500

                                                                      February 2008-August 2010                                                       

Data Conversion Operator

·          Entering data from images displayed to ensure mail is delivered to addressee or returned to sender if address is
incorrect etc.

·          Maintaining accuracy and speed requirements, while also reaching personal goals I set for myself on a regular basis.

·          Continuously worked to improve quality and quantity of work in order to meet and exceed the company’s expectations.

 

Redman Van & Storage   801-972-4420             

July 2005-February 2007                                                                     

Account Coordinator

·          Scheduling pickup and delivery of freight throughout Utah, Idaho and Wyoming.

·          Preparing drivers paperwork for local and long distance hauls, speaking with customers and bookers via phone, e-mail and fax.

·          Regularly speaking with clients to discuss details of moving their freight from origin to destination.

·          Working with warehouse men to ensure proper freight is handled. Filing, scanning, emailing paperwork. Used computer programs such as Microsoft Suite & program specific to North American Van Lines, American Woodmark Cabinets and Home Express.

·          High focus on Customer Service and attention to detail.

 

 

Education
 

Myotherapy College of Utah:

·          Graduated 11/2004. Completed course with a 3.7 GPA

Jordan High School:

·          Graduated 06/2000 in General Studies with a 3.5 GPA
 

Volunteer Work

 

American Cancer Society Making Strides Against Breast Cancer – September 2011 - October 2012

·          Hosted multiple fundraisers and participated in a 5k walk to raise awareness for breast cancer.

Seamless.com Culture Committee - August 2012-April 2013

·          Member of the Seamless Culture Committee which was created to help employees become more engaged.

 

References Available Upon Request